The hospitality industry loves to talk about “scale” and “consistency.” But do we lack soul?
I’m excited that this week’s episode with Daniel del Olmo, Co‑CEO of Sage Hospitality, is finally going live.
Daniel’s been in this business since age two. He’s run restaurants, global hotel portfolios, and now leads 135+ hotels and restaurants.
We rate the third-party management company model on a scale of 1-10 and discuss private equity’s grip on hospitality, and how AI will either kill or save the guest experience. You’ll also hear where Daniel sees opportunity.
We’re not just talking about “best practices.” We’re questioning the industry’s core assumptions.
Because we’re NOT DONE.
— Sloan
Apple Podcasts: Listen here
Spotify: Listen here
Interesting Reads:
A recent survey reported the emergence of “AI Shame,” where employees-especially Gen Z and executives-frequently use AI but feel reluctant to disclose it due to lack of formal support or policy. This signals growing grassroots AI adoption that’s still navigating trust, transparency and governance gaps: https://zylo.com/blog/ai-in-workplace/
The HSMAI Foundation’s quarterly case study, published last week, highlights how Expedia Group is embedding AI into sales workflows. The Zoom Revenue Accelerator (ZRA) is a conversational AI assistant integrated directly into daily operations-enabling skill development, scalable coaching, and improved close rates by merging training with real work. https://global.hsmai.org/wp-content/uploads/2025/08/08252025-July-Case-Study-for-AI-v03.pdf?utm_source=chatgpt.com